Perfect Phrases for Managers and Supervisors: Hundreds of Ready-to-Use Phrases for Any Management Situation (Perfect Phrases Series) 管理技巧 pdf snb 115盘 kindle 在线 下载 pmlz mobi

　　The latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, and Don't Be Mean When You Say It." And she arms them with:

Hundreds of perfect phrases for every phase of management, from supervising operations, to performance reviews, to communicating the company's mission

Expert advice on effective communication, with tips on what to say and what not to say, establishing the right tone, establishing authority, and more

Phrases for hundreds of specific tasks, including delegating, giving feedback, empowering employees, handling emotional employees, disciplining, and terminating。

Contents

　Introduction：How Perfect Phrases Help You ManageMore Effectively

　　The Challenge of the Accidental Manager

　　Why Perfect Phrases?The Importance of Managing

　　Your Words

　　The Value of Scripting

　　Howto UseThis Book

　Chapter 1.The Principles That Make PowerPhrasesPerfect Phrases

　　The Rules of Responsible Communication

　　The Rules of Responsible Communication in Full

　　PowerPhrases"The Perfect Phrases to Use for Responsible　Communication

　Chapter 2.Put Your Best Foot Forward：Perfect Phrases to Establish Your New Role

　Perfect Phrases to Address Former Peers Who

　　Are Now Your Employees

　Perfect Phrases to Address Friends Who Are

　　Now Your Employees

　Perlect Phrases to Address Employees Who Wanted

　　the Promotion You Got

　Perfect Phrases to Address the Acting Supervisor

　　You Are Replacing

　……

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书籍介绍

Say what you mean, mean what you say, and talk your way to the top. Communication is the single most important key to a manager's success. What you say - and how you say it - sets the tone for every personal interaction, whether you're dealing with a troublesome employee, a competitive coworker, or a demanding boss. Yet few people are actually trained to handle common managerial situations."Perfect Phrases for Managers and Supervisors" is a practical crash course in communication skills for the workplace, written by a leading consultant in the field. Filled with sample scripts for typical scenarios, and hundreds of effective "PowerPhrases", it gives you all the tools you need to establish your role as a leader - and achieve your goals with your coworkers' support. Learn how to: choose the right words at the right time; set a tone of mutual trust and respect; deal with difficult employees and delicate problems; talk to your boss and stay in the loop; conduct interviews and performance reviews; handle friendships in the workplace; discipline workers or terminate employment; present new ideas, procedures, or policies; and, open up healthy communications that benefit everyone. Your effectiveness in the workplace depends on how you talk to others. This essential all-purpose guide provides the perfect words and phrases that get the job done.