Organizational Consulting 为组织作咨询： 如何成为一个有效改变内部环境的咨询代理 pdf snb 115盘 kindle 在线 下载 pmlz mobi

The expert guide to effective internal consulting.

This book guides internal consultants through the steps necessary to bolster their credibility, build relationships within the organization, develop internal marketing abilities, and apply proper methodologies to their work. Alan Weiss, an experienced consultant, provides practical techniques the internal consultant, internal human resources practitioner, and any other internal change agent can use to excel at work, advance their careers, and become valued assets to their organizations. Some of the major subjects covered include setting up the proper environment for success and establishing peer-level interactions.

作者简介：

ALAN WEISS, PhD, has consulted with hundreds of organizations around the world,

including Mercedes-Benz, Hewlett-Packard, Merck,JPMorgan Chase, American Press Institute, and Times-Mirror Group. He lectures widely and has been a frequent guest on radio and television pro-grams to discuss productivity and performance.He is also the author of twenty-one books, includ-ing Getting Started in Consulting and Million Dollar Consulting.

Introduction

PART ONE: THE ENVIRONMENT

Chapter 1 If It Walks Like a Duck What Constitutes an Effective Internal Consultant?

The Role of a Consultant

The Key Players

The Basic Dynamics

The Nature of the Work

Suggested Reading

Chapter 2 Creating Peer Relationships How to Be Perceived as a Credible Partner by Line Management

Eschewing the Touchie-Feelie Nonsense

Taking the Role of a Peer

Proactive versus Reactive Advice

Avoiding the IRS Syndrome

Suggested Reading

Chapter 3 Tools of the Trade.What You Must Possess to Avoid Being Thrown out the Door

Key Behaviors

Mandatory Skills

Useful Experience

Intellectual Armament

Suggested Reading

PART TWO: THE INTERACTIONS

Chapter 4 The Role of Conceptual Agreement.The Absolutely Best Way to Establish a Win/Win Project

Relationship Building

Trust

Objectives, Measures, and Value

Pushing Back

Suggested Reading

Chapter 5 Formulating the Proposal.How to Ensure that You and the Buyer Meet Each.Other's Expectations

Summations, Not Explorations: The Nine Steps to Irresistible Proposals

Providing Value-Based Options

Establishing Joint Accountabilities

Avoiding Scope Creep

Suggested Reading

Chapter 6 The Value Proposition.Why Every Client Knows What's Wanted but Not.Necessarily What's Needed

The Difference between "Fix" and "Improve"

The Difference between Input and Output

Asking the "Why" Question

……

PART THREE:THE INTERVENTION

Chapter 7 The Pros and Cons of Living There How to Maximize Strengths and Minimize Weaknesses

Chapter 8 The Politics of Terror How to Reconcile Tough Issues without Being Drawn and Quartered

Chapter 9 Knowing When to Stop How to Disengage,Give Credit,and (It's Allowed) Take Credit

PART FOUR:THE AFTERMATH

Chapter 10 Assessing Value How to Follow-Up and Leverage Your Success

Chapter 11 The Ethical Quandaries When to Put Up,Shut Up,and Give Up

More Suggested Readings

Index

About the Author

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书籍介绍

The expert guide to effective internal consulting

This book guides internal consultants through the steps necessary to bolster their credibility, build relationships within the organization, develop internal marketing abilities, and apply proper methodologies to their work. Alan Weiss, an experienced consultant, provides practical techniques the internal consultant, internal human resources practitioner, and any other internal change agent can use to excel at work, advance their careers, and become valued assets to their organizations. Some of the major subjects covered include setting up the proper environment for success and establishing peer-level interactions.

Alan Weiss, PhD (East Greenwich, CT), has consulted with hundreds of organizations around the world, including Mercedes-Benz, Hewlett-Packard, Merck, and Chase. He lectures widely and appears regularly on radio and television to discuss productivity and performance. He is the author of twelve books, including Getting Started in Consulting (Wiley: 0-471-38455-0), The Ultimate Consultant (Jossey-Bass: 0-7879-5508-6), How to Acquire Clients (Jossey-Bass: 0-7879-5514-0), and Process Consulting (Jossey-Bass: 0-7879-5512-4).