轻松方便！服务性企业、团队领导与成员、经理人、顾问与培训师的核心技术/Facilitating with Ease! pdf snb 115盘 kindle 在线 下载 pmlz mobi

Facilitating with Ease! is an updated version of the best-selling resource that offers easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. Complete with worksheets on CD-ROM that can be customized to fit your personal needs, it's a complete facilitation workshop in a take-home format.

Facilitating with Ease! shows you how to run productive meetings with skill and authority and includes the information needed to train others in your organization to become confident facilitators as well. The book is filled with dozens of exercises, surveys, and checklists that can be used to transform anyone into an effective facilitator. This revised edition features extensive updates and a wealth of new material and includes

Introduction

Chapter 1: Understanding Facilitation

　What Is Facilitation?

　What Does a Facilitator Do?

　What Do Facilitators Believe?

　What Are Typical Facilitator Assignments?

　Differentiating Between Process and Content

　Core Practices Overview

　Focus on Questioning

　Questioning Formats

　Sample Probing Questions

　The Language of Facilitation

　The Rules of Wording

　Managing the Flip Chart

　What Does Neutral Mean?

　How Assertive Can a Facilitator Be?

　Who Can Facilitate?

　Balancing the Roles of Leader and Facilitator

　Wearing More Than One Hat

　Role Dilemmas

　Facilitation in the Classroom

　Facilitation As a Leadership Style

　Best and Worst Facilitator Practices

　Facilitator Behaviors and Strategies

　Facilitation Cue Card

　Core Practices Observation Sheet

　Process Flow Observation Sheet

　Facilitation Skill Levels

　Facilitation Skills Self-Assessment

Chapter 2: Facilitation Stages

　1.Assessment and Design

　2.Feedback and Refinement

　3.Final Preparation

　4.Starting a Facilitation

　5.During a Facilitation

　6.Ending a Facilitation

　7.Following Up on a Facilitation

Chapter 3: Knowing Your Participants

　Conducting an Assessment

　Group Assessment Survey

　Comparing Groups to Teams

　Understanding Team Stages

　Forming

　Storming

　Norming

　Performing

　Facilitation Strategies Chart

　Team Effectiveness Survey

Chapter 4: Creating Participation

　Creating the Conditions for Full Participation

　Removing the Blocks to Participation

　Create Buy-In

　Manage the Participation of Leaders

　Create Targeted Norms

　High-Participation Techniques

　Group Participation Survey

　Encouraging Effective Meeting Behaviors

　Group Behaviors Handout

　Observing Group Behaviors in Action

　Peer Review

　Peer Review Worksheet

Chapter 5: Effective Decision Making

　Know the Four Types of Conversations

　The Four Levels of Empowerment

　Clarifying the Four Empowerment Levels

　Shifting Decision-Making Paradigms

　The Six Decision-Making Options

　Decision Options Chart

　The Importance of Consensus

　Things to Watch for in Decision Making

　Effective Decision-Making Behaviors

　Steps in the Systematic Consensus-Building Process

　Consensus Building Worksheet

　Symptoms, Causes and Cures of Poor Decisions

　Decision Process Survey

Chapter 6: Facilitating Conflict

Chapter 7: Meeting Management

Chapter 8: Process Tools for Facilitators

Chapter 9: Process Designs

Session Planning Worksheet

About the Author

Acknowledgments

Bibliography

How to Use the Accompanying CD-ROM

Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.

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书籍介绍

Facilitating with Ease! is an updated version of the best-selling resource that offers easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. Complete with worksheets on CD-ROM that can be customized to fit your personal needs, it's a complete facilitation workshop in a take-home format. Facilitating with Ease! shows you how to run productive meetings with skill and authority and includes the information needed to train others in your organization to become confident facilitators as well. The book is filled with dozens of exercises, surveys, and checklists that can be used to transform anyone into an effective facilitator.

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