怎样与麻烦的人打交道(哈佛商业评论系列)RDM: DEALING WITH DIFFICULT PEOPLE HAR pdf snb 115盘 kindle 在线 下载 pmlz mobi

The series is designed to bring today's managers and professionals the funda-mental information they need to stay competitive in a fast-moving world. From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, here are the leading minds and landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe.

Introduction

What Types of Difficult People Must You Deal With ?

Today's Angry Workplace

An Interview with R. Brayton Bowen

Crabs, Cranks, and Curmudgeons

How to Manage Difficult People

Constantine yon Hoffman

Don't Just Do Something--Sit There

David Whitemyer

Will You Help or Heave Your Underperformers?

Paul Michelman

Consequences

The Secret to Holding People Accountable

Lila Booth

Are You Causing Problem Behavior?

Don't Avoid Conflicts--Manage Them

Mond J. Williams

How to Handle Difficult Behaviors

Ken Cloke and Joan Goldsmith

When to Walk Away from a Fight

Rebecca M. Saunders

Five Questions About Business/Personal Relationships with Ronna Lichtenberg ...

The Four Myths of Feedback

Jamie Higgins and Diana Smith

How Should You Communicate with Difficult People?

Managing Negativity

Checklist for Conducting a Disciplinary Conversation

Edward Prewitt

Performance Review Anxiety

Beverly Ballaro

……

About the Contributors

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